Novaryn Labs
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Product Intake & Operations Lead

Drive project discovery, solution scoping, and client qualification for enterprise software, SaaS, automation, and AI initiatives.

You will serve as the primary link between prospective clients, internal stakeholders, and project delivery teams, ensuring that business opportunities are accurately evaluated, clearly defined, and successfully transitioned into execution. From the first client interaction through project kickoff, you will lead discovery discussions, gather and analyze business requirements, identify project goals, uncover operational challenges, and translate complex client needs into structured technical and commercial proposals. Your responsibilities will include qualifying inbound opportunities, conducting discovery calls, documenting requirements, preparing detailed project briefs, defining scopes of work, creating preliminary budgets and timelines, maintaining CRM accuracy, coordinating stakeholder communication, and ensuring that all project information is complete, organized, and actionable. You will work closely with founders, product leaders, engineers, and delivery teams to align client expectations with technical feasibility, business objectives, and available resources. A significant part of the role involves bringing clarity to ambiguous situations by identifying risks, uncovering hidden requirements, recommending solutions, and helping clients shape realistic project plans. You will also support proposal development, resource planning, project prioritization, and project handoff processes to ensure seamless execution. Success in this role requires exceptional written and verbal communication.

₹35K - ₹90K per month

Remote

2+ years

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Role context

What this role actually owns

This is not a narrow task-only position. You will be trusted with a defined business outcome, clear communication, delivery quality, and practical decisions that affect real client products. The best fit is someone who can understand the requirement, ask sharp questions, propose the next step, and then execute with care.

Responsibilities

Review inbound project, contact-form, WhatsApp, and chatbot leads and separate serious opportunities from low-fit requests

Prepare discovery notes, scope summaries, budget signals, timeline expectations, and follow-up questions before client calls

Maintain lead status, qualification scores, CRM hygiene, next actions, and handoff checklists across the pipeline

Coordinate communication between founder, client, design, and engineering so every active opportunity has a clear owner

Convert messy client messages into concise briefs with goals, users, features, integrations, risks, and open questions

Track response times, missed follow-ups, stale leads, and conversion blockers, then recommend process improvements

Requirements

Strong written communication in English and Hindi

Experience with operations, CRM, product management, or client intake

Comfort with Notion, Airtable, spreadsheets, and dashboards

Ability to organize messy requirements into clear next steps

Excellent stakeholder management and follow-up skills

Strong attention to detail and documentation practices

Ability to manage multiple projects, timelines, and priorities simultaneously

Problem-solving mindset with the ability to work independently

Benefits

Flexible contract structure

Remote work

Direct founder collaboration

Opportunity to grow into product operations ownership

High-impact role with visibility across sales, product, and delivery teams

Exposure to modern SaaS, AI, and automation projects

Clear career progression into operations, product, or project leadership roles

Performance-based growth and compensation opportunities

Hands-on involvement in strategic business and client decisions

Stack

NotionAirtableWhatsApp Business APICRM ToolsGoogle WorkspaceMicrosoft ExcelGoogle SheetsProject Management SystemsWorkflow AutomationZapierMake (Integromat)SlackClient Discovery ProcessesDocumentation & SOPsReporting Dashboards

Novaryn Labs builds AI software, SaaS platforms, CRM automation, dashboards, and custom business applications for global teams.

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hello@novarynlabs.com+91 79866 78730Serving Europe, Middle East, USA & India

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